Scenarios for Returns

Returns are bound to happen, and we’ve made it easy to navigate the process.

1

INVOICE IS CHANGED/CANCELED BEFORE IT IS FUNDED
BY APRUVE

  • Change/cancelation is communicated to Apruve
  • Replacement invoice is created and funded on the same schedule

2

INVOICE HAS ALREADY BEEN FUNDED, BUT IS CHANGED/CANCELED BEFORE PRODUCT SHIPS

  • Change/cancelation is communicated to Apruve
  • Canceled Invoice: Funding will be withheld in future orders per the amount canceled
  • Altered Invoice: New invoice amount will replace the old
  • Increased Invoice Size: Additional funding will be administered on the same schedule in accordance with the change
  • Invoice Reduced in Size: Funding will be withheld from future orders for the appropriate amount

3

A PRODUCT IS RETURNED BEFORE
THE BUYER PAYS
THEIR INVOICE

  • Seller issues a full/partial refund from their Apruve dashboard
  • Funding will be withheld from future orders in accordance with the amount refunded

4

RETURN OCCURS
AFTER BUYER HAS PAID

  • Seller issues a full or partial refund from their Apruve dashboard
  • If the buyer paid their invoice via ACH, Apruve will automatically refund the customer directly to their bank account
  • If the buyer paid their invoice with a paper check, Apruve will notify the seller to issue a remittance accordingly