Disputes are inevitable, and we’re here to help when it happens.
Outlined Steps to Handle a Dispute
Buyer Notifies Apruve
– DISPUTE PROCESS STARTS –
Dispute notification will be documented through email, phone and/or letter.
Seller is Notified
– CHARGEBACK PROCESSED –
The seller is notified through email and/or phone, that a buyer has initiated a dispute for a specified invoice. Apruve issues a chargeback against that specified invoice.
Buyer and Seller Communicate
– DISPUTE RESOLUTION –
Buyer and seller discuss the issue through a resolution process. Apruve and our lending partners are made aware of any evidence/documentation put forth toward resolution.
Decision is Made
– JUDGEMENT IS FINAL –
Any judgement made by a third-party will be honored by Apruve and it’s lending partners.
If judgement sides with the seller, a refund for the chargeback will be promptly issued.