Dispute Resolution
Disputes are inevitable, and we’re here to help when it happens.

  • What happens with a dispute?
  • Invoice financing on returns
  • B2B Credit Management
  • Extend credit for B2B payments

Outlined Steps to Handle a Dispute

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Buyer Notifies Apruve
– DISPUTE PROCESS STARTS –


Dispute notification will be documented through email, phone and/or letter.

Seller is Notified
– CHARGEBACK PROCESSED –


The seller is notified through email and/or phone, that a buyer has initiated a dispute for a specified invoice.
Apruve issues a chargeback against that specified invoice.

Buyer and Seller Communicate
– DISPUTE RESOLUTION –


Buyer and seller discuss the issue through a resolution process.
Apruve and our lending partners are made aware of any evidence/documentation put forth toward resolution.

Decision is Made
– JUDGEMENT IS FINAL –


Any judgement made by a third-party will be honored by Apruve and it’s lending partners.
If judgement sides with the seller, a refund for the chargeback will be promptly issued.